INSEE Ecocycle, a leader in sustainable waste management in Sri Lanka, has attained the notable ISO 10004:2018 certification for Customer Satisfaction Management System, becoming the first company in the nation to do so. This achievement highlights their dedication to maintaining top-notch customer satisfaction, effectively managing feedback, and consistently improving service quality.
The organization emphasizes that customer satisfaction is crucial for sustainable business development. By obtaining the ISO 10004:2018 certification, INSEE Ecocycle has established a new standard within the industry, integrating customer-focused practices across all operations while fostering excellence, accountability, and trust among stakeholders.
Eng. Thusith Gunawarnasuriya, the Chief Executive Officer, stated, “Achieving ISO 10004:2018 showcases INSEE Ecocycle’s commitment to prioritizing our customers in every aspect of our operations. This certification enhances trust in our services and strengthens our vision of providing sustainable waste management solutions that deliver long-term value to our customers and stakeholders.”
INSEE Ecocycle has a strong array of globally recognized certifications, which includes ISO 14001 for Environmental Management Systems, ISO 45001 for Occupational Health and Safety Management Systems, ISO 9001 for Quality Management Systems, and ISO 39001 for Road Traffic Safety Management Systems.
The recent addition of ISO 10004 for Quality Management, specifically focusing on Customer Satisfaction Monitoring and Measurement Guidelines, further enriches their impressive portfolio.
Image Caption: Left to Right: Sanjaya Leekolapitiya, Assistant Manager, Customer Service Ecocycle; Janaka Ranga, Senior Manager Commercial & Logistics Ecocycle; Sujith Gunawardana, Director INSEE Ecocycle; Roshani Perera, Country Manager – TQCSI Lanka (Pvt) Ltd.; Thusith Gunawarnasuriya, Chief Executive Officer; Charith Bandara, Customer Service Executive Ecocycle; Anuradha Gunathilaka, Compliance Executive Ecocycle.
Source: Financial Chronicle Biz English | Sri Lanka Business News.
